Certified Pharmacist Assistant Workflow Map

In this article, we’ve created a starter Certified Pharmacist Assistant Workflow Map that you can use to start planning out your product/service delivery and we’ve outlined a few examples of experiments that you can run in your Certified Pharmacist Assistant role.

Ready to get started? Download the Workflow Map template or get in touch to discuss how a workflow coach could help you fast-track your business improvement.

Systems & Processes for Certified Pharmacist Assistant

The path towards better systems and processes in your Certified Pharmacist Assistant role starts with mapping out your most important business processes. Being able to see your business processes laid out visually helps you to collaborate with your team on how to improve and grow. By repeating this collaboration process, you’ll develop a culture of continuous improvement that leads to a growing business and streamlined systems and processes that increase customer & staff experience.

To help you start mapping out your processes, we’ve developed a sample flow for a Certified Pharmacist Assistant Workflow Map that you can use with your team to start clarifying your processes and then run Business Experiments so you can build a better business.

Workflow Map For A Certified Pharmacist Assistant

1. Receiving and verifying prescriptions: The pharmacist assistant receives prescriptions from customers or healthcare providers and verifies their accuracy and completeness.

2. Gathering patient information: The assistant collects relevant patient information, such as medical history, allergies, and current medications, to ensure safe and appropriate dispensing.

3. Preparing medications: Based on the prescription, the assistant accurately measures, counts, and prepares the medications, ensuring proper labeling and packaging.

4. Dispensing medications: The assistant provides the dispensed medications to the customers, ensuring clear instructions on dosage, administration, and any potential side effects.

5. Counseling and education: The assistant offers counseling and education to customers regarding their medications, including proper usage, potential interactions, and any precautions to be taken.

6. Insurance processing: The assistant assists customers in processing insurance claims, ensuring accurate documentation and adherence to insurance guidelines.

7. Inventory management: The assistant monitors and manages the pharmacy’s inventory, ensuring an adequate supply of medications and proper storage conditions.

8. Medication reconciliation: The assistant helps customers reconcile their medications, ensuring they are taking the correct medications and avoiding any duplications or interactions.

9. Assisting with medication therapy management: The assistant supports pharmacists in providing medication therapy management services, including monitoring medication adherence and identifying potential drug-related problems.

10. Continuous improvement: The assistant actively participates in continuous improvement initiatives, suggesting and implementing process enhancements to optimize service/product delivery and customer satisfaction

Business Growth & Improvement Experiments

1. Name: Implement a customer loyalty program
Description: Develop and launch a customer loyalty program that rewards repeat customers with discounts, exclusive offers, or personalized services. This program can be based on points earned for each purchase or a tiered system based on customer spending.
Expected Outcome: Increased customer retention, improved customer satisfaction, and increased sales as customers are incentivized to continue purchasing from the pharmacy.

2. Name: Streamline inventory management system
Description: Evaluate the current inventory management system and identify areas for improvement. This may involve implementing barcode scanning technology, adopting a cloud-based inventory management software, or reorganizing the physical layout of the pharmacy to optimize storage and retrieval processes.
Expected Outcome: Reduced inventory holding costs, minimized stockouts, improved accuracy in tracking inventory levels, and increased efficiency in managing stock.

3. Name: Conduct a customer satisfaction survey
Description: Develop and distribute a customer satisfaction survey to gather feedback on various aspects of the pharmacy’s services, such as wait times, staff knowledge, and overall experience. Analyze the survey results to identify areas of improvement and prioritize action items based on customer feedback.
Expected Outcome: Improved understanding of customer needs and expectations, identification of areas for improvement, and implementation of targeted strategies to enhance customer satisfaction.

4. Name: Expand online presence and services
Description: Develop a user-friendly website and establish an online presence through social media platforms. Offer online prescription refills, appointment scheduling, and medication delivery services to cater to the growing demand for convenience and accessibility.
Expected Outcome: Increased visibility and reach, improved customer convenience, and potential for attracting new customers who prefer online services.

5. Name: Cross-train staff members
Description: Provide training opportunities for staff members to acquire additional skills and knowledge beyond their primary roles. This can involve training pharmacy assistants in basic compounding or medication therapy management, enabling them to take on more responsibilities and support the pharmacist.
Expected Outcome: Increased efficiency and flexibility in the pharmacy’s operations, improved staff morale and job satisfaction, and potential cost savings by reducing the need for external hires.

6. Name: Collaborate with local healthcare providers
Description: Establish partnerships or referral networks with local healthcare providers, such as doctors’ offices, clinics, or hospitals. This collaboration can involve sharing patient information securely, coordinating care, and offering joint educational programs or health screenings.
Expected Outcome: Enhanced patient care and satisfaction, increased referrals from healthcare providers, and potential for expanding the pharmacy’s customer base.

7. Name: Implement a medication therapy management program
Description: Develop and implement a medication therapy management program to provide personalized consultations and comprehensive medication reviews for patients with chronic conditions. This program can help optimize medication regimens, improve patient adherence, and prevent medication-related problems.
Expected Outcome: Improved patient outcomes, increased patient loyalty, and potential for additional revenue streams through fee-based services.

8. Name: Optimize workflow and staffing schedules
Description: Analyze the pharmacy’s workflow and staffing schedules to identify bottlenecks, inefficiencies, or overstaffing/understaffing issues. Implement changes such as adjusting shift schedules, reallocating tasks, or introducing automation to streamline operations and ensure optimal staffing levels.
Expected Outcome: Increased productivity, reduced wait times, improved staff morale, and potential cost savings through optimized staffing.

9. Name: Conduct a competitive analysis
Description: Research and analyze the offerings, pricing, and customer experience of competing pharmacies in the area. Identify areas where the pharmacy can differentiate itself and develop strategies to stand out from the competition, such as offering specialized services, unique product lines, or personalized customer care.
Expected Outcome: Improved understanding of the competitive landscape, identification of unique selling points, and development of strategies to attract and retain customers in a competitive market.

10. Name: Enhance medication adherence programs
Description: Evaluate the pharmacy’s current medication adherence programs, such as reminder calls, blister packaging, or medication synchronization services. Identify opportunities to enhance these programs, such as implementing mobile apps for medication reminders or offering personalized adherence counseling.
Expected Outcome: Improved patient medication adherence, reduced medication-related complications, increased patient satisfaction, and potential for increased prescription volume

What Next?

The above map and experiments are just a basic outline that you can use to get started on your path towards business improvement. If you’d like custom experiments with the highest ROI, would like to work on multiple workflows in your business (for clients/customers, HR/staff and others) or need someone to help you implement business improvement strategies & software, get in touch to find out whether working with a workflow coach could help fast-track your progress.