Certified Prosthetist/Orthotist Workflow Map

In this article, we’ve created a starter Certified Prosthetist/Orthotist Workflow Map that you can use to start planning out your product/service delivery and we’ve outlined a few examples of experiments that you can run in your Certified Prosthetist/Orthotist role.

Ready to get started? Download the Workflow Map template or get in touch to discuss how a workflow coach could help you fast-track your business improvement.

Systems & Processes for Certified Prosthetist/Orthotist

The path towards better systems and processes in your Certified Prosthetist/Orthotist role starts with mapping out your most important business processes. Being able to see your business processes laid out visually helps you to collaborate with your team on how to improve and grow. By repeating this collaboration process, you’ll develop a culture of continuous improvement that leads to a growing business and streamlined systems and processes that increase customer & staff experience.

To help you start mapping out your processes, we’ve developed a sample flow for a Certified Prosthetist/Orthotist Workflow Map that you can use with your team to start clarifying your processes and then run Business Experiments so you can build a better business.

Workflow Map For A Certified Prosthetist/Orthotist

1. Initial consultation: Meet with the client to assess their needs, discuss their goals, and gather relevant medical information.
2. Evaluation and assessment: Conduct a thorough examination of the client’s physical condition, including measurements, range of motion, and functional abilities.
3. Treatment planning: Develop a personalized treatment plan based on the client’s specific needs and goals, considering factors such as their lifestyle, activity level, and medical history.
4. Fabrication: Create custom prosthetic or orthotic devices using advanced materials and technologies, ensuring a precise fit and optimal functionality.
5. Fitting and alignment: Fit the prosthetic or orthotic device to the client, making necessary adjustments to ensure proper alignment, comfort, and functionality.
6. Training and education: Provide comprehensive training to the client on how to use and maintain their prosthetic or orthotic device, including proper donning and doffing techniques, care instructions, and exercises.
7. Follow-up and adjustments: Schedule regular follow-up appointments to monitor the client’s progress, make any necessary adjustments to the device, and address any concerns or issues.
8. Rehabilitation and therapy: Collaborate with other healthcare professionals, such as physical therapists, to develop a rehabilitation program that helps the client regain strength, mobility, and independence.
9. Ongoing support and maintenance: Offer ongoing support to the client, providing assistance with device maintenance, repairs, and replacements as needed.
10. Continuous improvement and research: Stay updated on the latest advancements in prosthetics and orthotics, participate in professional development activities, and continuously seek ways to improve service delivery and client outcomes

Business Growth & Improvement Experiments

1. Name: Implement a digital appointment scheduling system
Description: Introduce an online platform for patients to schedule appointments with the certified prosthetist/orthotist. This system should allow patients to select their preferred time slots, provide necessary information, and receive automated reminders.
Expected Outcome: Streamlining the appointment booking process, reducing administrative workload, and improving patient satisfaction by offering convenience and reducing wait times.

2. Name: Conduct patient satisfaction surveys
Description: Develop and distribute surveys to patients after their prosthetic or orthotic fittings. These surveys should gather feedback on various aspects of the service provided, including communication, quality of care, and overall satisfaction.
Expected Outcome: Identifying areas for improvement, understanding patient needs and preferences, and enhancing the overall patient experience.

3. Name: Establish partnerships with local rehabilitation centers
Description: Collaborate with nearby rehabilitation centers to establish referral programs and joint marketing initiatives. This partnership can involve sharing educational resources, conducting workshops, or offering discounted services to referred patients.
Expected Outcome: Increasing the number of referrals, expanding the customer base, and enhancing the reputation of the certified prosthetist/orthotist within the local healthcare community.

4. Name: Implement a telehealth program
Description: Develop a telehealth program that allows patients to have virtual consultations with the certified prosthetist/orthotist. This program should include video conferencing capabilities, secure data transmission, and remote monitoring options.
Expected Outcome: Expanding access to care for patients who may have difficulty traveling, reducing the need for in-person visits for certain follow-ups, and potentially attracting patients from a wider geographical area.

5. Name: Conduct a time and motion study
Description: Observe and analyze the workflow of the certified prosthetist/orthotist and their team to identify bottlenecks, inefficiencies, and areas for improvement. This study should involve tracking the time spent on various tasks, identifying redundant processes, and seeking input from staff members.
Expected Outcome: Identifying opportunities to streamline processes, optimize resource allocation, and improve overall productivity.

6. Name: Develop a patient education program
Description: Create educational materials, such as brochures, videos, or online resources, to provide patients with comprehensive information about prosthetics and orthotics. These materials should cover topics like care instructions, troubleshooting common issues, and promoting overall well-being.
Expected Outcome: Empowering patients to better understand and care for their prosthetic or orthotic devices, reducing the number of avoidable support inquiries, and improving patient compliance and satisfaction.

7. Name: Explore new product offerings
Description: Research and evaluate emerging technologies, materials, or product lines within the prosthetics and orthotics field. Consider partnering with manufacturers or attending industry conferences to stay updated on the latest advancements.
Expected Outcome: Expanding the range of options available to patients, staying competitive in the market, and potentially attracting new customers seeking innovative solutions.

8. Name: Enhance online presence and marketing efforts
Description: Invest in improving the certified prosthetist/orthotist’s website, search engine optimization (SEO), and social media presence. Develop engaging content, share success stories, and actively engage with the online community.
Expected Outcome: Increasing brand visibility, attracting new patients, and establishing the certified prosthetist/orthotist as a trusted authority in the field.

9. Name: Implement a quality assurance program
Description: Develop and implement a quality assurance program that includes regular audits, performance evaluations, and adherence to industry standards and best practices. This program should involve continuous training and feedback loops to ensure consistent high-quality care.
Expected Outcome: Ensuring the delivery of exceptional care, minimizing errors or inconsistencies, and maintaining a strong reputation for providing reliable prosthetic and orthotic services.

10. Name: Offer financing options for patients
Description: Establish partnerships with financial institutions or develop in-house financing options to help patients manage the cost of prosthetic or orthotic devices. This can include flexible payment plans, insurance assistance, or exploring grant opportunities.
Expected Outcome: Increasing accessibility to prosthetic and orthotic services, reducing financial barriers for patients, and potentially attracting a larger customer base

What Next?

The above map and experiments are just a basic outline that you can use to get started on your path towards business improvement. If you’d like custom experiments with the highest ROI, would like to work on multiple workflows in your business (for clients/customers, HR/staff and others) or need someone to help you implement business improvement strategies & software, get in touch to find out whether working with a workflow coach could help fast-track your progress.