Freelance Community Manager Workflow Map

In this article, we’ve created a starter Freelance Community Manager Workflow Map that you can use to start planning out your product/service delivery and we’ve outlined a few examples of experiments that you can run in your Freelance Community Manager role.

Ready to get started? Download the Workflow Map template or get in touch to discuss how a workflow coach could help you fast-track your business improvement.

Systems & Processes for Freelance Community Manager

The path towards better systems and processes in your Freelance Community Manager role starts with mapping out your most important business processes. Being able to see your business processes laid out visually helps you to collaborate with your team on how to improve and grow. By repeating this collaboration process, you’ll develop a culture of continuous improvement that leads to a growing business and streamlined systems and processes that increase customer & staff experience.

To help you start mapping out your processes, we’ve developed a sample flow for a Freelance Community Manager Workflow Map that you can use with your team to start clarifying your processes and then run Business Experiments so you can build a better business.

Workflow Map For A Freelance Community Manager

1. Initial consultation: Meet with clients to understand their goals, objectives, and target audience for their community management needs.
2. Content strategy development: Create a comprehensive plan for content creation, curation, and distribution to engage the community and meet the client’s objectives.
3. Community building: Implement strategies to attract and grow the community, including social media management, online forums, and networking events.
4. Content creation: Develop engaging and relevant content such as blog posts, articles, newsletters, and social media updates to keep the community informed and engaged.
5. Community engagement: Actively participate in discussions, respond to comments, and facilitate conversations to foster a sense of community and encourage interaction among members.
6. Moderation and conflict resolution: Monitor the community for any inappropriate behavior or conflicts, and address them promptly and professionally to maintain a positive and inclusive environment.
7. Analytics and reporting: Track and analyze key metrics to measure the success of community engagement efforts, identify areas for improvement, and provide regular reports to clients.
8. Collaboration with stakeholders: Coordinate with other departments or external partners to align community management efforts with overall business objectives and ensure consistent messaging.
9. Continuous improvement: Regularly review and refine community management strategies based on feedback, industry trends, and evolving client needs to optimize community growth and engagement.
10. Evaluation and feedback: Conduct periodic evaluations with clients to assess the effectiveness of community management efforts, gather feedback, and identify opportunities for further improvement

Business Growth & Improvement Experiments

Experiment 1: Social Media Engagement Boost
Description: Increase social media engagement by implementing a consistent posting schedule, responding promptly to comments and messages, and actively participating in relevant online communities. Utilize engaging content formats such as videos, polls, and interactive posts to encourage audience interaction.
Expected Outcome: Higher social media engagement rates, increased brand visibility, and improved community relationships, leading to potential client referrals and increased business opportunities.

Experiment 2: Client Feedback Surveys
Description: Implement a client feedback survey to gather insights on the quality of services provided, communication effectiveness, and overall satisfaction. Ask specific questions about areas for improvement and suggestions for enhancing the freelance community management experience.
Expected Outcome: A better understanding of client needs and expectations, identification of areas for improvement, and the ability to tailor services to meet client demands, resulting in increased client satisfaction and potential repeat business.

Experiment 3: Collaboration with Influencers
Description: Collaborate with influencers in the writing and translation industry to promote services and increase brand awareness. Identify relevant influencers with a substantial following and engage in mutually beneficial partnerships, such as guest blogging, joint webinars, or social media takeovers.
Expected Outcome: Expanded reach to a wider audience, increased credibility and trust through association with reputable influencers, and potential new client leads, leading to business growth and increased market presence.

Experiment 4: Streamlined Project Management System
Description: Implement a project management system to streamline workflow, improve task organization, and enhance communication with clients. Utilize tools such as Trello, Asana, or Monday.com to track project progress, set deadlines, and facilitate collaboration between team members and clients.
Expected Outcome: Improved efficiency, reduced errors, and enhanced client satisfaction due to better project organization, clear communication, and timely delivery of services, resulting in increased client retention and positive referrals.

Experiment 5: Content Marketing Strategy
Description: Develop and implement a content marketing strategy to establish thought leadership and attract potential clients. Create valuable and informative content, such as blog posts, e-books, or podcasts, that addresses common pain points and offers solutions within the writing and translation industry.
Expected Outcome: Increased brand visibility, positioning as an industry expert, and potential client leads through content sharing, resulting in business growth and increased market authority

What Next?

The above map and experiments are just a basic outline that you can use to get started on your path towards business improvement. If you’d like custom experiments with the highest ROI, would like to work on multiple workflows in your business (for clients/customers, HR/staff and others) or need someone to help you implement business improvement strategies & software, get in touch to find out whether working with a workflow coach could help fast-track your progress.