General Contractor Workflow Map

In this article, we’ve created a starter General Contractor Workflow Map that you can use to start planning out your product/service delivery and we’ve outlined a few examples of experiments that you can run in your General Contractor role.

Ready to get started? Download the Workflow Map template or get in touch to discuss how a workflow coach could help you fast-track your business improvement.

Systems & Processes for General Contractor

The path towards better systems and processes in your General Contractor role starts with mapping out your most important business processes. Being able to see your business processes laid out visually helps you to collaborate with your team on how to improve and grow. By repeating this collaboration process, you’ll develop a culture of continuous improvement that leads to a growing business and streamlined systems and processes that increase customer & staff experience.

To help you start mapping out your processes, we’ve developed a sample flow for a General Contractor Workflow Map that you can use with your team to start clarifying your processes and then run Business Experiments so you can build a better business.

Workflow Map For A General Contractor

1. Initial Consultation: Meet with the client to discuss their construction needs, budget, and timeline.
2. Design and Planning: Collaborate with architects and engineers to create detailed plans and blueprints for the project.
3. Permitting and Approvals: Obtain necessary permits and approvals from local authorities before commencing construction.
4. Material Procurement: Source and purchase all required materials, ensuring they meet quality standards and project specifications.
5. Site Preparation: Clear the construction site, including demolition, excavation, and grading if necessary.
6. Construction: Execute the construction process, including foundation work, framing, electrical and plumbing installations, and other necessary tasks.
7. Inspections: Coordinate and pass all required inspections to ensure compliance with building codes and regulations.
8. Finishing and Interior Work: Install finishes, such as flooring, painting, cabinetry, and fixtures, to complete the project.
9. Final Inspections and Testing: Conduct final inspections and tests to ensure all systems are functioning properly and meet safety standards.
10. Handover and Client Satisfaction: Deliver the completed project to the client, addressing any remaining concerns or issues to ensure their satisfaction

Business Growth & Improvement Experiments

1. Name: Implementing project management software
Description: Introduce a project management software to streamline communication, track progress, and manage tasks efficiently. This software can help in organizing project timelines, assigning responsibilities, and monitoring project budgets.
Expected Outcome: Improved project coordination, enhanced communication among team members, increased productivity, and better project cost control.

2. Name: Conducting customer satisfaction surveys
Description: Develop and distribute customer satisfaction surveys to gather feedback on the quality of work, timeliness, and overall customer experience. This will help identify areas of improvement and address any concerns promptly.
Expected Outcome: Enhanced customer satisfaction, improved reputation, increased customer loyalty, and potential referrals.

3. Name: Implementing lean construction principles
Description: Adopt lean construction principles to eliminate waste, improve efficiency, and reduce project costs. This involves analyzing the construction process, identifying non-value-added activities, and implementing strategies to streamline operations.
Expected Outcome: Increased productivity, reduced project timelines, improved resource utilization, and cost savings.

4. Name: Establishing strategic partnerships with subcontractors
Description: Identify reliable subcontractors and establish long-term partnerships to ensure consistent quality, timely completion of projects, and competitive pricing. This can involve negotiating mutually beneficial agreements and maintaining open lines of communication.
Expected Outcome: Improved subcontractor performance, increased project efficiency, enhanced reputation, and potential cost savings.

5. Name: Implementing a safety training program
Description: Develop and implement a comprehensive safety training program for all employees to ensure compliance with safety regulations and minimize workplace accidents. This can include regular safety meetings, training sessions, and the provision of necessary safety equipment.
Expected Outcome: Reduced workplace accidents, improved employee morale, compliance with safety regulations, and potential cost savings on insurance premiums.

6. Name: Investing in technology and equipment upgrades
Description: Evaluate current technology and equipment used in construction processes and identify areas where upgrades or new investments can improve efficiency and productivity. This can include adopting advanced construction tools, machinery, or software solutions.
Expected Outcome: Increased productivity, improved quality of work, reduced project timelines, and potential cost savings in the long run.

7. Name: Implementing a customer relationship management (CRM) system
Description: Introduce a CRM system to manage customer interactions, track leads, and streamline sales processes. This can help in organizing customer data, tracking sales opportunities, and improving customer communication.
Expected Outcome: Enhanced customer relationship management, improved sales efficiency, increased customer retention, and potential revenue growth.

8. Name: Establishing a referral program
Description: Develop a referral program to incentivize existing customers, subcontractors, and industry partners to refer new clients. This can involve offering discounts, rewards, or other incentives for successful referrals.
Expected Outcome: Increased customer acquisition, expanded network, improved reputation, and potential revenue growth

What Next?

The above map and experiments are just a basic outline that you can use to get started on your path towards business improvement. If you’d like custom experiments with the highest ROI, would like to work on multiple workflows in your business (for clients/customers, HR/staff and others) or need someone to help you implement business improvement strategies & software, get in touch to find out whether working with a workflow coach could help fast-track your progress.