General Counsel Workflow Map

In this article, we’ve created a starter General Counsel Workflow Map that you can use to start planning out your product/service delivery and we’ve outlined a few examples of experiments that you can run in your General Counsel role.

Ready to get started? Download the Workflow Map template or get in touch to discuss how a workflow coach could help you fast-track your business improvement.

Systems & Processes for General Counsel

The path towards better systems and processes in your General Counsel role starts with mapping out your most important business processes. Being able to see your business processes laid out visually helps you to collaborate with your team on how to improve and grow. By repeating this collaboration process, you’ll develop a culture of continuous improvement that leads to a growing business and streamlined systems and processes that increase customer & staff experience.

To help you start mapping out your processes, we’ve developed a sample flow for a General Counsel Workflow Map that you can use with your team to start clarifying your processes and then run Business Experiments so you can build a better business.

Workflow Map For A General Counsel

1. Initial Consultation: Meet with clients to understand their legal needs and provide initial advice.
2. Legal Research: Conduct thorough research on relevant laws, regulations, and precedents to build a strong legal case.
3. Drafting Legal Documents: Prepare legal documents such as contracts, agreements, and pleadings.
4. Negotiation: Engage in negotiations with opposing parties to reach favorable settlements or agreements.
5. Litigation: Represent clients in court proceedings, including filing lawsuits, presenting arguments, and cross-examining witnesses.
6. Legal Analysis: Analyze complex legal issues and provide strategic advice to clients.
7. Due Diligence: Conduct comprehensive reviews of legal documents and contracts to identify potential risks and liabilities.
8. Compliance: Ensure clients comply with applicable laws, regulations, and industry standards.
9. Legal Advice and Counsel: Provide ongoing legal advice and guidance to clients on various matters.
10. Continuous Improvement: Regularly review and evaluate the effectiveness of legal processes and procedures to identify areas for improvement and implement necessary changes

Business Growth & Improvement Experiments

1. Name: Implementing a Legal Project Management System
Description: This experiment involves adopting a legal project management system to streamline and improve the efficiency of legal processes. The system will help in organizing and tracking legal matters, assigning tasks, setting deadlines, and monitoring progress. It will also facilitate better communication and collaboration among team members.
Expected Outcome: Increased efficiency, improved project management, enhanced client satisfaction, and reduced costs through better resource allocation and time management.

2. Name: Conducting Client Satisfaction Surveys
Description: This experiment involves regularly conducting client satisfaction surveys to gather feedback on the legal services provided. The surveys can be conducted through online platforms or distributed via email. The feedback received will help identify areas of improvement, understand client needs and expectations, and enhance overall client experience.
Expected Outcome: Improved client satisfaction, increased client retention, and the ability to address any shortcomings or concerns promptly.

3. Name: Implementing Legal Technology Solutions
Description: This experiment involves exploring and implementing legal technology solutions to automate repetitive tasks, streamline document management, and improve overall efficiency. Examples of legal technology solutions include contract management software, e-discovery tools, and legal research platforms.
Expected Outcome: Increased productivity, reduced manual errors, improved document organization, and enhanced efficiency in legal processes.

4. Name: Establishing Key Performance Indicators (KPIs)
Description: This experiment involves defining and tracking key performance indicators (KPIs) to measure the effectiveness and efficiency of legal operations. KPIs can include metrics such as average resolution time, client satisfaction ratings, cost per matter, and employee productivity. Regularly monitoring these KPIs will provide insights into areas that require improvement and help set performance benchmarks.
Expected Outcome: Improved decision-making, better resource allocation, enhanced performance measurement, and the ability to identify areas for improvement.

5. Name: Implementing Knowledge Management Systems
Description: This experiment involves implementing a knowledge management system to capture, organize, and share legal knowledge and expertise within the organization. This system can include a centralized repository of legal precedents, templates, research materials, and best practices. It will enable easy access to information, promote knowledge sharing, and reduce duplication of efforts.
Expected Outcome: Improved knowledge sharing, increased efficiency in legal research, enhanced consistency in legal advice, and reduced time spent on repetitive tasks.

6. Name: Developing and Implementing a Continuing Legal Education (CLE) Program
Description: This experiment involves creating a comprehensive continuing legal education (CLE) program for the legal team. The program can include regular training sessions, workshops, webinars, and conferences to keep the team updated on the latest legal developments, industry trends, and best practices. It will help enhance the team’s knowledge and skills, ensuring they stay ahead in their field.
Expected Outcome: Increased expertise, improved quality of legal services, enhanced professional development, and the ability to provide cutting-edge legal advice to clients

What Next?

The above map and experiments are just a basic outline that you can use to get started on your path towards business improvement. If you’d like custom experiments with the highest ROI, would like to work on multiple workflows in your business (for clients/customers, HR/staff and others) or need someone to help you implement business improvement strategies & software, get in touch to find out whether working with a workflow coach could help fast-track your progress.

Category: Tag: