General Internist Workflow Map

In this article, we’ve created a starter General Internist Workflow Map that you can use to start planning out your product/service delivery and we’ve outlined a few examples of experiments that you can run in your General Internist role.

Ready to get started? Download the Workflow Map template or get in touch to discuss how a workflow coach could help you fast-track your business improvement.

Systems & Processes for General Internist

The path towards better systems and processes in your General Internist role starts with mapping out your most important business processes. Being able to see your business processes laid out visually helps you to collaborate with your team on how to improve and grow. By repeating this collaboration process, you’ll develop a culture of continuous improvement that leads to a growing business and streamlined systems and processes that increase customer & staff experience.

To help you start mapping out your processes, we’ve developed a sample flow for a General Internist Workflow Map that you can use with your team to start clarifying your processes and then run Business Experiments so you can build a better business.

Workflow Map For A General Internist

1. Initial Consultation: The first stage involves meeting with the patient to gather their medical history, perform a physical examination, and discuss their concerns and symptoms.

2. Diagnostic Testing: Based on the initial consultation, the internist may order various diagnostic tests such as blood work, imaging studies, or biopsies to further evaluate the patient’s condition.

3. Diagnosis and Treatment Planning: Once the diagnostic test results are available, the internist analyzes them to determine the underlying cause of the patient’s symptoms and formulates a treatment plan accordingly.

4. Medication Prescription: In this stage, the internist prescribes medications to manage the patient’s condition, alleviate symptoms, or prevent further complications.

5. Referrals: If necessary, the internist may refer the patient to other specialists or healthcare professionals for further evaluation or treatment of specific conditions.

6. Ongoing Monitoring: The internist regularly monitors the patient’s progress, conducts follow-up appointments, and adjusts the treatment plan as needed.

7. Patient Education: Throughout the service/product delivery, the internist educates the patient about their condition, treatment options, lifestyle modifications, and preventive measures to empower them in managing their health.

8. Coordination of Care: Internists often collaborate with other healthcare providers involved in the patient’s care, such as specialists, nurses, and therapists, to ensure a comprehensive and coordinated approach.

9. Preventive Care: As part of the service/product delivery, the internist emphasizes the importance of preventive care, including vaccinations, screenings, and lifestyle modifications, to promote overall health and prevent future illnesses.

10. Continuous Improvement: The internist regularly reviews their own practice, seeks feedback from patients, and stays updated with the latest medical advancements to enhance the quality of care and continuously improve their service/product delivery

Business Growth & Improvement Experiments

1. Name: Implement Electronic Health Records (EHR) System
Description: Transition from paper-based medical records to an EHR system to streamline patient data management, improve accessibility, and enhance communication among healthcare providers.
Expected Outcome: Increased efficiency in record-keeping, reduced paperwork, improved patient care coordination, and enhanced patient satisfaction.

2. Name: Introduce Telemedicine Services
Description: Incorporate telemedicine technology to offer virtual consultations and remote patient monitoring, allowing patients to receive medical advice and follow-up care without physically visiting the clinic.
Expected Outcome: Expanded patient reach, reduced wait times, improved access to healthcare, increased patient convenience, and potential cost savings for both patients and the clinic.

3. Name: Implement Patient Appointment Reminder System
Description: Utilize automated appointment reminder systems, such as text messages or emails, to reduce no-show rates and improve patient attendance for scheduled appointments.
Expected Outcome: Decreased appointment cancellations and no-shows, improved patient adherence to treatment plans, optimized clinic schedule, and increased revenue.

4. Name: Conduct Patient Satisfaction Surveys
Description: Develop and administer patient satisfaction surveys to gather feedback on various aspects of the clinic’s services, including wait times, staff interactions, and overall patient experience.
Expected Outcome: Insight into areas of improvement, identification of patient preferences, enhanced patient-centered care, increased patient loyalty, and improved reputation.

5. Name: Establish Collaborative Care Teams
Description: Implement a multidisciplinary approach by forming collaborative care teams consisting of physicians, nurses, pharmacists, and other healthcare professionals to enhance patient care coordination and optimize treatment outcomes.
Expected Outcome: Improved patient outcomes, enhanced communication among healthcare providers, reduced medical errors, increased efficiency in care delivery, and improved patient satisfaction.

6. Name: Develop and Implement Chronic Disease Management Programs
Description: Create specialized programs to manage chronic diseases, such as diabetes or hypertension, by providing patients with education, personalized care plans, and regular follow-up to optimize disease control and prevent complications.
Expected Outcome: Improved patient outcomes, reduced hospitalizations, enhanced patient self-management skills, increased patient satisfaction, and potential cost savings for both patients and the healthcare system.

7. Name: Enhance Online Presence and Marketing Strategies
Description: Invest in digital marketing techniques, such as search engine optimization (SEO), social media marketing, and online advertising, to increase the clinic’s visibility, attract new patients, and engage with the community.
Expected Outcome: Increased brand awareness, expanded patient base, improved online reputation, enhanced patient engagement, and potential revenue growth.

8. Name: Implement Continuous Quality Improvement Initiatives
Description: Establish quality improvement programs to regularly assess and improve the clinic’s processes, patient safety measures, and adherence to evidence-based guidelines, ensuring the delivery of high-quality care.
Expected Outcome: Enhanced patient safety, improved clinical outcomes, increased staff satisfaction, optimized resource utilization, and potential cost savings.

9. Name: Offer Preventive Health Screenings and Wellness Programs
Description: Develop and promote preventive health screenings, vaccinations, and wellness programs to encourage patients to prioritize their health, prevent diseases, and adopt healthy lifestyle behaviors.
Expected Outcome: Increased patient engagement in preventive care, improved population health, reduced healthcare costs associated with preventable diseases, and potential revenue growth from wellness services.

10. Name: Establish Partnerships with Local Healthcare Providers
Description: Collaborate with other healthcare providers, such as specialists, diagnostic centers, or rehabilitation facilities, to create a network that facilitates seamless referrals, enhances care coordination, and improves patient access to comprehensive healthcare services.
Expected Outcome: Improved patient access to specialized care, enhanced care coordination, increased patient satisfaction, expanded referral network, and potential revenue growth through shared patient referrals

What Next?

The above map and experiments are just a basic outline that you can use to get started on your path towards business improvement. If you’d like custom experiments with the highest ROI, would like to work on multiple workflows in your business (for clients/customers, HR/staff and others) or need someone to help you implement business improvement strategies & software, get in touch to find out whether working with a workflow coach could help fast-track your progress.

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