General Medical Practitioner Workflow Map

In this article, we’ve created a starter General Medical Practitioner Workflow Map that you can use to start planning out your product/service delivery and we’ve outlined a few examples of experiments that you can run in your General Medical Practitioner role.

Ready to get started? Download the Workflow Map template or get in touch to discuss how a workflow coach could help you fast-track your business improvement.

Systems & Processes for General Medical Practitioner

The path towards better systems and processes in your General Medical Practitioner role starts with mapping out your most important business processes. Being able to see your business processes laid out visually helps you to collaborate with your team on how to improve and grow. By repeating this collaboration process, you’ll develop a culture of continuous improvement that leads to a growing business and streamlined systems and processes that increase customer & staff experience.

To help you start mapping out your processes, we’ve developed a sample flow for a General Medical Practitioner Workflow Map that you can use with your team to start clarifying your processes and then run Business Experiments so you can build a better business.

Workflow Map For A General Medical Practitioner

1. Initial Consultation: The first stage involves meeting with the patient to gather their medical history, discuss their symptoms, and conduct a physical examination.

2. Diagnostic Testing: Based on the initial consultation, the practitioner may order diagnostic tests such as blood work, imaging scans, or biopsies to further evaluate the patient’s condition.

3. Diagnosis and Treatment Planning: Once the test results are available, the practitioner analyzes them to determine the underlying cause of the patient’s symptoms and develops a treatment plan accordingly.

4. Treatment Implementation: This stage involves administering the prescribed treatment, which may include medication, therapy, lifestyle modifications, or referrals to specialists.

5. Follow-up Appointments: Regular follow-up appointments are scheduled to monitor the patient’s progress, assess the effectiveness of the treatment, and make any necessary adjustments.

6. Referrals to Specialists: If the patient’s condition requires specialized care, the practitioner may refer them to relevant specialists, such as cardiologists, neurologists, or orthopedic surgeons.

7. Patient Education: Throughout the process, the practitioner educates the patient about their condition, treatment options, and preventive measures to empower them in managing their health.

8. Coordination of Care: In cases where multiple healthcare providers are involved, the practitioner ensures effective communication and coordination among the different professionals to provide comprehensive care.

9. Health Maintenance and Preventive Care: Apart from addressing immediate health concerns, the practitioner emphasizes the importance of preventive care, such as vaccinations, screenings, and lifestyle modifications, to maintain the patient’s overall well-being.

10. Continuous Improvement and Research: As part of their commitment to continuous improvement, the practitioner stays updated with the latest medical advancements, research, and best practices to enhance the quality of care provided to their patients

Business Growth & Improvement Experiments

1. Name: Implement online appointment scheduling system
Description: Introduce an online appointment scheduling system that allows patients to book their appointments conveniently through a website or mobile app. This system should integrate with the existing practice management software to streamline the appointment booking process.
Expected Outcome: Increased patient satisfaction due to the ease of booking appointments, reduced administrative workload for staff, and improved overall efficiency of the practice.

2. Name: Conduct patient satisfaction surveys
Description: Develop and distribute a patient satisfaction survey to gather feedback on various aspects of the practice, including waiting times, staff friendliness, and quality of care. Analyze the survey results to identify areas for improvement and address any concerns or issues raised by patients.
Expected Outcome: Better understanding of patient needs and expectations, identification of areas for improvement, and the ability to make informed decisions to enhance patient experience and loyalty.

3. Name: Implement telemedicine services
Description: Explore the feasibility of offering telemedicine services to patients, allowing them to consult with the general medical practitioner remotely through video calls or secure messaging platforms. This would provide convenience for patients who may not be able to physically visit the practice and potentially expand the practice’s reach.
Expected Outcome: Increased accessibility for patients, reduced wait times, potential for attracting new patients, and improved patient satisfaction.

4. Name: Streamline patient intake process
Description: Review and optimize the patient intake process to minimize paperwork, reduce waiting times, and improve the overall patient experience. This could involve implementing electronic forms, pre-appointment screenings, or self-check-in kiosks.
Expected Outcome: Reduced administrative burden, improved patient flow, shorter waiting times, and enhanced patient satisfaction.

5. Name: Develop a referral network
Description: Establish partnerships and referral networks with other healthcare providers, specialists, and allied health professionals in the local area. This collaboration can facilitate seamless patient referrals, enhance continuity of care, and expand the range of services offered by the practice.
Expected Outcome: Increased patient referrals, improved patient outcomes through coordinated care, and potential for revenue growth through expanded services.

6. Name: Implement a patient education program
Description: Develop and implement a patient education program that provides educational materials, workshops, or online resources to empower patients with knowledge about their health conditions, preventive measures, and treatment options. This program can help patients make informed decisions, improve compliance, and enhance overall health outcomes.
Expected Outcome: Improved patient engagement, increased patient satisfaction, better health outcomes, and potentially reduced healthcare costs through preventive measures.

7. Name: Optimize inventory management
Description: Review and optimize the inventory management system to ensure efficient stock control, minimize wastage, and reduce costs. This may involve implementing automated inventory tracking systems, establishing reorder points, and negotiating better supplier contracts.
Expected Outcome: Reduced inventory costs, improved availability of essential medical supplies, and streamlined inventory management processes.

8. Name: Enhance online presence and marketing efforts
Description: Develop a comprehensive online presence through a professional website, social media platforms, and online advertising. This can help attract new patients, improve brand visibility, and communicate the practice’s unique value proposition.
Expected Outcome: Increased patient acquisition, improved brand recognition, and enhanced communication with existing and potential patients.

9. Name: Implement electronic health records (EHR) system
Description: Transition from paper-based medical records to an electronic health records system that allows for secure and efficient storage, retrieval, and sharing of patient information. This can improve data accuracy, facilitate collaboration among healthcare providers, and enhance patient safety.
Expected Outcome: Streamlined record-keeping processes, improved data accuracy, enhanced patient safety, and potential for better coordination of care.

10. Name: Conduct regular staff training and development programs
Description: Organize regular training and development programs for the medical and administrative staff to enhance their skills, knowledge, and customer service abilities. This can improve staff morale, productivity, and the overall quality of care provided by the practice.
Expected Outcome: Increased staff satisfaction and retention, improved patient experience, enhanced efficiency, and potentially reduced errors or miscommunications

What Next?

The above map and experiments are just a basic outline that you can use to get started on your path towards business improvement. If you’d like custom experiments with the highest ROI, would like to work on multiple workflows in your business (for clients/customers, HR/staff and others) or need someone to help you implement business improvement strategies & software, get in touch to find out whether working with a workflow coach could help fast-track your progress.