General Practitioner Workflow Map

In this article, we’ve created a starter General Practitioner Workflow Map that you can use to start planning out your product/service delivery and we’ve outlined a few examples of experiments that you can run in your General Practitioner role.

Ready to get started? Download the Workflow Map template or get in touch to discuss how a workflow coach could help you fast-track your business improvement.

Systems & Processes for General Practitioner

The path towards better systems and processes in your General Practitioner role starts with mapping out your most important business processes. Being able to see your business processes laid out visually helps you to collaborate with your team on how to improve and grow. By repeating this collaboration process, you’ll develop a culture of continuous improvement that leads to a growing business and streamlined systems and processes that increase customer & staff experience.

To help you start mapping out your processes, we’ve developed a sample flow for a General Practitioner Workflow Map that you can use with your team to start clarifying your processes and then run Business Experiments so you can build a better business.

Workflow Map For A General Practitioner

1. Initial Consultation: The first stage involves meeting with the patient to gather information about their medical history, current symptoms, and concerns.

2. Physical Examination: The GP performs a thorough physical examination to assess the patient’s overall health, including vital signs, checking for any abnormalities, and conducting specific tests if necessary.

3. Diagnosis and Treatment Plan: Based on the information gathered during the consultation and examination, the GP formulates a diagnosis and develops a treatment plan tailored to the patient’s needs.

4. Prescriptions and Referrals: If medication is required, the GP prescribes the appropriate medications and provides referrals to specialists or other healthcare professionals if further evaluation or treatment is necessary.

5. Follow-up Appointments: Depending on the patient’s condition, follow-up appointments may be scheduled to monitor progress, adjust treatment plans, or address any concerns or questions.

6. Health Education and Counseling: GPs play a crucial role in educating patients about their health conditions, providing guidance on lifestyle modifications, preventive measures, and offering counseling support when needed.

7. Coordination of Care: GPs often collaborate with other healthcare providers involved in the patient’s care, such as specialists, therapists, or nurses, to ensure a comprehensive and coordinated approach to treatment.

8. Referrals for Diagnostic Tests: If required, GPs may order diagnostic tests such as blood work, imaging studies, or biopsies to aid in the diagnosis or monitoring of the patient’s condition.

9. Emergency Care: GPs are often the first point of contact for patients seeking urgent medical attention. They provide initial emergency care, stabilize the patient, and arrange for appropriate follow-up care if necessary.

10. Continuous Monitoring and Preventive Care: GPs emphasize the importance of regular check-ups and preventive care, such as vaccinations, screenings, and health maintenance, to promote overall well-being and detect any potential health issues early on

Business Growth & Improvement Experiments

1. Name: Implement online appointment scheduling system
Description: Introduce an online appointment scheduling system that allows patients to book their appointments conveniently through a website or mobile app. This system should integrate with the existing practice management software to streamline the appointment booking process.
Expected Outcome: Increased patient satisfaction due to the ease of booking appointments, reduced administrative workload for staff, and improved overall efficiency of the practice.

2. Name: Conduct patient satisfaction surveys
Description: Develop and distribute patient satisfaction surveys to gather feedback on various aspects of the practice, such as waiting times, communication, and overall experience. Analyze the survey results to identify areas for improvement and address any concerns or issues raised by patients.
Expected Outcome: Better understanding of patient needs and expectations, identification of areas for improvement, and the ability to make informed decisions to enhance patient satisfaction and loyalty.

3. Name: Implement telemedicine services
Description: Introduce telemedicine services to provide remote consultations and follow-ups for patients who do not require in-person visits. Set up a secure video conferencing platform and establish protocols for virtual appointments, ensuring compliance with privacy regulations.
Expected Outcome: Increased accessibility for patients, reduced wait times, improved patient convenience, and potential expansion of the patient base by attracting individuals who prefer remote healthcare options.

4. Name: Streamline patient intake process
Description: Review and optimize the patient intake process to minimize paperwork, reduce waiting times, and enhance the overall patient experience. Explore options such as digital patient registration forms, self-check-in kiosks, or mobile apps to streamline the process.
Expected Outcome: Improved patient flow, reduced administrative burden, enhanced patient satisfaction, and increased efficiency in managing patient records.

5. Name: Develop a referral program
Description: Create a referral program to incentivize existing patients to refer new patients to the practice. Offer rewards or discounts for successful referrals, and implement a tracking system to monitor and reward referring patients.
Expected Outcome: Increased patient acquisition through word-of-mouth referrals, expansion of the patient base, and potential growth in revenue.

6. Name: Implement electronic health records (EHR) system
Description: Transition from paper-based medical records to an electronic health records (EHR) system. This system should allow for secure storage, easy retrieval, and efficient sharing of patient information among healthcare providers within the practice.
Expected Outcome: Improved accuracy and accessibility of patient records, reduced paperwork, enhanced collaboration among healthcare professionals, and increased efficiency in managing patient care.

7. Name: Conduct staff training and development programs
Description: Organize regular training and development programs for the practice staff to enhance their skills, knowledge, and efficiency. Offer training on topics such as customer service, communication, medical advancements, and practice management.
Expected Outcome: Improved staff performance, enhanced patient interactions, increased job satisfaction, and potential for innovation and process improvement within the practice.

8. Name: Establish partnerships with local pharmacies and laboratories
Description: Forge partnerships with local pharmacies and laboratories to streamline the prescription and diagnostic testing processes. Implement electronic prescription systems and explore options for direct communication and coordination with partner facilities.
Expected Outcome: Faster and more efficient prescription fulfillment, reduced administrative burden, improved patient experience, and potential cost savings through negotiated partnerships.

9. Name: Analyze and optimize revenue cycle management
Description: Conduct a thorough analysis of the revenue cycle management process, including billing, coding, and claims management. Identify areas of improvement, such as reducing claim denials, improving coding accuracy, and streamlining the billing process.
Expected Outcome: Increased revenue collection, reduced claim denials, improved cash flow, and enhanced financial stability for the practice.

10. Name: Develop a patient education program
Description: Create a patient education program that provides resources, materials, and workshops to educate patients about various health conditions, preventive measures, and treatment options. Utilize digital platforms, such as a practice website or mobile app, to disseminate educational content.
Expected Outcome: Empowered and informed patients, improved patient compliance with treatment plans, enhanced patient-provider communication, and potential for increased patient loyalty

What Next?

The above map and experiments are just a basic outline that you can use to get started on your path towards business improvement. If you’d like custom experiments with the highest ROI, would like to work on multiple workflows in your business (for clients/customers, HR/staff and others) or need someone to help you implement business improvement strategies & software, get in touch to find out whether working with a workflow coach could help fast-track your progress.