Glassie Workflow Map

In this article, we’ve created a starter Glassie Workflow Map that you can use to start planning out your product/service delivery and we’ve outlined a few examples of experiments that you can run in your Glassie role.

Ready to get started? Download the Workflow Map template or get in touch to discuss how a workflow coach could help you fast-track your business improvement.

Systems & Processes for Glassie

The path towards better systems and processes in your Glassie role starts with mapping out your most important business processes. Being able to see your business processes laid out visually helps you to collaborate with your team on how to improve and grow. By repeating this collaboration process, you’ll develop a culture of continuous improvement that leads to a growing business and streamlined systems and processes that increase customer & staff experience.

To help you start mapping out your processes, we’ve developed a sample flow for a Glassie Workflow Map that you can use with your team to start clarifying your processes and then run Business Experiments so you can build a better business.

Workflow Map For A Glassie

1. Initial consultation: Meet with the client to discuss their glass installation needs and gather requirements.
2. Design and planning: Create a detailed plan and design for the glass installation, considering factors such as measurements, materials, and aesthetics.
3. Material selection and procurement: Source and order the necessary glass materials and accessories for the project.
4. Site preparation: Prepare the construction site by clearing any obstacles, ensuring a safe working environment, and making necessary adjustments for the glass installation.
5. Glass installation: Install the glass according to the design and specifications, ensuring proper alignment, sealing, and structural integrity.
6. Quality inspection: Conduct a thorough inspection of the installed glass to ensure it meets industry standards and client expectations.
7. Finishing touches: Apply any necessary finishing touches, such as cleaning, polishing, or adding decorative elements to enhance the appearance of the glass installation.
8. Client review and approval: Invite the client to review the completed glass installation and provide feedback or request any necessary adjustments.
9. Final documentation and handover: Prepare all necessary documentation, including warranties and maintenance instructions, and hand over the completed glass installation to the client.
10. Post-installation support: Provide ongoing support and maintenance services to address any issues or concerns that may arise after the glass installation

Business Growth & Improvement Experiments

1. Name: Implementing a Customer Relationship Management (CRM) system
Description: This experiment involves adopting a CRM system to manage customer interactions, track leads, and streamline communication. It will enable the glassie to efficiently manage customer data, improve customer service, and enhance sales and marketing efforts.
Expected Outcome: The glassie can expect improved customer satisfaction, increased sales, enhanced customer retention, and more effective marketing campaigns.

2. Name: Introducing Lean Construction principles
Description: This experiment involves implementing Lean Construction principles, such as reducing waste, improving productivity, and optimizing processes. It will involve analyzing current workflows, identifying bottlenecks, and implementing strategies to streamline operations.
Expected Outcome: The glassie can expect increased efficiency, reduced costs, improved project timelines, and enhanced overall productivity.

3. Name: Offering additional services
Description: This experiment involves expanding the range of services offered by the glassie, such as glass repair, custom glass installations, or glass maintenance contracts. It will involve market research to identify potential demand and developing the necessary skills or partnerships to offer these services.
Expected Outcome: The glassie can expect increased revenue streams, a broader customer base, improved customer loyalty, and a competitive advantage in the market.

4. Name: Implementing a quality control program
Description: This experiment involves establishing a quality control program to ensure consistent and high-quality glass installations. It will involve developing standardized procedures, conducting regular inspections, and implementing corrective actions when necessary.
Expected Outcome: The glassie can expect improved customer satisfaction, reduced rework or warranty claims, enhanced reputation for quality work, and increased referrals.

5. Name: Investing in employee training and development
Description: This experiment involves providing training and development opportunities for employees to enhance their skills and knowledge in the glass industry. It can include technical training, safety certifications, or leadership development programs.
Expected Outcome: The glassie can expect a more skilled and motivated workforce, improved employee retention, increased productivity, and the ability to take on more complex projects.

6. Name: Implementing a digital marketing strategy
Description: This experiment involves developing and executing a digital marketing strategy to increase online visibility, generate leads, and attract new customers. It can include activities such as search engine optimization (SEO), social media marketing, content creation, and online advertising.
Expected Outcome: The glassie can expect increased website traffic, higher lead generation, improved brand awareness, and a stronger online presence.

7. Name: Establishing strategic partnerships
Description: This experiment involves identifying and establishing strategic partnerships with other businesses in the construction industry, such as architects, contractors, or interior designers. It will involve networking, building relationships, and exploring collaboration opportunities.
Expected Outcome: The glassie can expect increased referrals, access to new markets or customers, expanded service offerings, and a competitive advantage through combined expertise.

8. Name: Implementing project management software
Description: This experiment involves adopting project management software to streamline project planning, scheduling, and communication. It will enable the glassie to track project progress, allocate resources efficiently, and improve collaboration with clients and subcontractors.
Expected Outcome: The glassie can expect improved project efficiency, reduced administrative tasks, enhanced communication, and increased customer satisfaction.

9. Name: Conducting customer satisfaction surveys
Description: This experiment involves regularly surveying customers to gather feedback on their experience with the glassie’s services. It will involve designing and distributing surveys, analyzing the results, and implementing improvements based on customer feedback.
Expected Outcome: The glassie can expect insights into areas for improvement, increased customer loyalty, enhanced reputation, and the ability to address customer concerns promptly.

10. Name: Implementing a referral program
Description: This experiment involves establishing a referral program to incentivize existing customers to refer new clients to the glassie. It can include offering discounts, rewards, or exclusive benefits to customers who refer others.
Expected Outcome: The glassie can expect increased word-of-mouth marketing, a higher number of referrals, expanded customer base, and improved customer acquisition

What Next?

The above map and experiments are just a basic outline that you can use to get started on your path towards business improvement. If you’d like custom experiments with the highest ROI, would like to work on multiple workflows in your business (for clients/customers, HR/staff and others) or need someone to help you implement business improvement strategies & software, get in touch to find out whether working with a workflow coach could help fast-track your progress.

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