Podiatric Technician Workflow Map

In this article, we’ve created a starter Podiatric Technician Workflow Map that you can use to start planning out your product/service delivery and we’ve outlined a few examples of experiments that you can run in your Podiatric Technician role.

Ready to get started? Download the Workflow Map template or get in touch to discuss how a workflow coach could help you fast-track your business improvement.

Systems & Processes for Podiatric Technician

The path towards better systems and processes in your Podiatric Technician role starts with mapping out your most important business processes. Being able to see your business processes laid out visually helps you to collaborate with your team on how to improve and grow. By repeating this collaboration process, you’ll develop a culture of continuous improvement that leads to a growing business and streamlined systems and processes that increase customer & staff experience.

To help you start mapping out your processes, we’ve developed a sample flow for a Podiatric Technician Workflow Map that you can use with your team to start clarifying your processes and then run Business Experiments so you can build a better business.

Workflow Map For A Podiatric Technician

1. Initial consultation: The podiatric technician meets with the client to discuss their foot health concerns and gather relevant medical history.
2. Assessment and examination: The technician performs a thorough examination of the client’s feet, including assessing their gait, range of motion, and any specific foot conditions.
3. Diagnosis: Based on the assessment findings, the technician identifies any foot conditions or issues that need to be addressed.
4. Treatment planning: The technician develops a personalized treatment plan for the client, outlining the recommended interventions and goals.
5. Treatment implementation: The technician carries out the prescribed treatments, which may include foot massages, applying orthotics, trimming nails, or providing wound care.
6. Education and advice: The technician educates the client on proper foot care techniques, footwear choices, and preventive measures to maintain foot health.
7. Follow-up appointments: The technician schedules regular follow-up appointments to monitor the client’s progress, make any necessary adjustments to the treatment plan, and address any new concerns.
8. Referrals: If the technician identifies a condition that requires specialized care beyond their scope of practice, they may refer the client to a podiatrist or other healthcare professional.
9. Documentation: Throughout the service delivery process, the technician maintains accurate and detailed records of the client’s assessments, treatments, progress, and any relevant communication.
10. Continuous improvement: The technician regularly reviews their service delivery process, seeking feedback from clients and colleagues, and implementing changes to enhance the quality and effectiveness of their care

Business Growth & Improvement Experiments

1. Name: Implement a digital appointment scheduling system
Description: Introduce a user-friendly online appointment scheduling system that allows patients to book appointments conveniently. This system can also send automated reminders to reduce no-shows and improve overall efficiency in managing appointments.
Expected Outcome: Increased patient satisfaction due to improved convenience, reduced administrative workload, and minimized appointment cancellations or no-shows.

2. Name: Conduct patient satisfaction surveys
Description: Develop and distribute patient satisfaction surveys to gather feedback on the quality of service provided. This can include questions about wait times, staff friendliness, cleanliness of the facility, and overall patient experience.
Expected Outcome: Identify areas for improvement, address patient concerns, and enhance the overall patient experience, leading to increased patient loyalty and positive word-of-mouth referrals.

3. Name: Implement a patient referral program
Description: Establish a patient referral program that incentivizes existing patients to refer new patients to the podiatric clinic. This can be done through offering discounts on future services or providing rewards for successful referrals.
Expected Outcome: Increase in new patient acquisition through word-of-mouth referrals, leading to business growth and expansion of the patient base.

4. Name: Streamline inventory management
Description: Evaluate the current inventory management system and explore opportunities to streamline the process. This can involve implementing inventory tracking software, optimizing stock levels, and establishing efficient reorder processes.
Expected Outcome: Improved inventory control, reduced wastage, and minimized stockouts, resulting in cost savings and enhanced operational efficiency.

5. Name: Develop a comprehensive training program for staff
Description: Create a structured training program for all podiatric technicians to ensure consistent quality of service and adherence to best practices. This program can cover technical skills, customer service, and professional development.
Expected Outcome: Enhanced skillset and knowledge of the podiatric technicians, leading to improved patient care, increased efficiency, and higher customer satisfaction.

6. Name: Explore telehealth options
Description: Investigate the feasibility of offering telehealth services to patients, allowing them to consult with podiatric technicians remotely. This can be particularly beneficial for follow-up appointments, minor concerns, or initial assessments.
Expected Outcome: Expanded reach and accessibility, reduced patient travel time and costs, and potential increase in patient volume, leading to business growth.

7. Name: Collaborate with local healthcare providers
Description: Establish partnerships or referral networks with other healthcare providers, such as orthopedic surgeons, physical therapists, or primary care physicians. This collaboration can facilitate cross-referrals and enhance the overall patient care experience.
Expected Outcome: Increased patient referrals from partner healthcare providers, improved patient outcomes through coordinated care, and potential expansion of services offered.

8. Name: Enhance online presence and marketing efforts
Description: Invest in digital marketing strategies, such as search engine optimization (SEO), social media marketing, and content creation, to increase online visibility and attract new patients. This can involve creating informative blog posts, engaging social media content, and optimizing the clinic’s website.
Expected Outcome: Increased online visibility, higher website traffic, and improved brand awareness, leading to a higher number of inquiries and new patient appointments

What Next?

The above map and experiments are just a basic outline that you can use to get started on your path towards business improvement. If you’d like custom experiments with the highest ROI, would like to work on multiple workflows in your business (for clients/customers, HR/staff and others) or need someone to help you implement business improvement strategies & software, get in touch to find out whether working with a workflow coach could help fast-track your progress.