Police Dispatcher Workflow Map

In this article, we’ve created a starter Police Dispatcher Workflow Map that you can use to start planning out your product/service delivery and we’ve outlined a few examples of experiments that you can run in your Police Dispatcher role.

Ready to get started? Download the Workflow Map template or get in touch to discuss how a workflow coach could help you fast-track your business improvement.

Systems & Processes for Police Dispatcher

The path towards better systems and processes in your Police Dispatcher role starts with mapping out your most important business processes. Being able to see your business processes laid out visually helps you to collaborate with your team on how to improve and grow. By repeating this collaboration process, you’ll develop a culture of continuous improvement that leads to a growing business and streamlined systems and processes that increase customer & staff experience.

To help you start mapping out your processes, we’ve developed a sample flow for a Police Dispatcher Workflow Map that you can use with your team to start clarifying your processes and then run Business Experiments so you can build a better business.

Workflow Map For A Police Dispatcher

1. Initial Call Intake: Receive emergency calls from the public and gather essential information such as location, nature of the emergency, and caller’s contact details.
2. Incident Assessment: Evaluate the severity and urgency of the situation based on the information provided by the caller.
3. Dispatching: Assign appropriate emergency response units (police officers, paramedics, firefighters) to the incident location.
4. Communication: Maintain constant communication with emergency responders, providing updates and additional information as it becomes available.
5. Resource Coordination: Coordinate the deployment of additional resources or specialized units if required, such as K-9 units, SWAT teams, or negotiators.
6. Incident Documentation: Accurately record all relevant details of the incident, including time, location, involved parties, and actions taken.
7. Incident Monitoring: Continuously monitor the progress of emergency responders, ensuring their safety and providing assistance or guidance if needed.
8. Incident Resolution: Confirm that the incident has been resolved and ensure that all necessary actions have been taken.
9. Follow-up: Conduct post-incident debriefings with emergency responders to gather feedback and identify areas for improvement.
10. Documentation and Reporting: Prepare comprehensive reports documenting the incident, response actions, and outcomes for future reference and analysis

Business Growth & Improvement Experiments

1. Name: Implementing a Computer-Aided Dispatch (CAD) System
Description: Introduce a CAD system to automate and streamline the dispatching process, enabling faster response times, improved resource allocation, and enhanced communication between dispatchers and emergency responders.
Expected Outcome: Increased efficiency in dispatch operations, reduced response times, improved incident management, and enhanced coordination among emergency services.

2. Name: Implementing a Real-Time Location Tracking System
Description: Integrate a real-time location tracking system to monitor the exact location of emergency responders and vehicles, allowing dispatchers to efficiently assign the closest available units to incidents, optimize routing, and provide accurate updates to callers.
Expected Outcome: Improved resource allocation, reduced response times, enhanced situational awareness, and increased overall effectiveness in emergency response.

3. Name: Implementing a Quality Assurance Program
Description: Establish a quality assurance program to regularly review and evaluate the performance of dispatchers, ensuring adherence to protocols, accurate information gathering, effective communication, and professionalism during emergency calls.
Expected Outcome: Enhanced call handling skills, improved accuracy in information dissemination, increased customer satisfaction, and higher overall performance standards.

4. Name: Implementing a Call Volume Analysis System
Description: Deploy a call volume analysis system to track and analyze call patterns, peak hours, and call types, enabling better staffing decisions, resource allocation, and workload management.
Expected Outcome: Improved staffing levels, reduced wait times, optimized resource allocation, and enhanced operational efficiency.

5. Name: Implementing a Cross-Training Program
Description: Develop a cross-training program to provide dispatchers with additional skills and knowledge in areas such as emergency medical dispatch, fire dispatch, or law enforcement dispatch, allowing for more versatile and efficient handling of emergency calls.
Expected Outcome: Increased flexibility in call handling, improved incident categorization, enhanced coordination with specialized units, and improved overall emergency response capabilities.

6. Name: Implementing a Customer Feedback System
Description: Establish a customer feedback system to gather input from callers regarding their experience with the dispatch service, enabling the identification of areas for improvement, addressing concerns, and enhancing customer satisfaction.
Expected Outcome: Improved customer satisfaction, better understanding of service gaps, identification of training needs, and enhanced overall service quality.

7. Name: Implementing a Mobile Dispatching Solution
Description: Introduce a mobile dispatching solution that allows dispatchers to access and manage emergency calls remotely, enabling faster response times, improved incident management, and increased flexibility in resource allocation.
Expected Outcome: Reduced response times, improved incident management, enhanced coordination with field units, and increased overall operational efficiency.

8. Name: Implementing a Knowledge Management System
Description: Implement a knowledge management system to centralize and organize critical information, protocols, and resources, enabling dispatchers to access accurate and up-to-date information quickly, resulting in improved decision-making and reduced errors.
Expected Outcome: Enhanced accuracy in call handling, improved incident management, reduced errors, and increased overall efficiency in emergency response

What Next?

The above map and experiments are just a basic outline that you can use to get started on your path towards business improvement. If you’d like custom experiments with the highest ROI, would like to work on multiple workflows in your business (for clients/customers, HR/staff and others) or need someone to help you implement business improvement strategies & software, get in touch to find out whether working with a workflow coach could help fast-track your progress.