Ride Operator Workflow Map

In this article, we’ve created a starter Ride Operator Workflow Map that you can use to start planning out your product/service delivery and we’ve outlined a few examples of experiments that you can run in your Ride Operator role.

Ready to get started? Download the Workflow Map template or get in touch to discuss how a workflow coach could help you fast-track your business improvement.

Systems & Processes for Ride Operator

The path towards better systems and processes in your Ride Operator role starts with mapping out your most important business processes. Being able to see your business processes laid out visually helps you to collaborate with your team on how to improve and grow. By repeating this collaboration process, you’ll develop a culture of continuous improvement that leads to a growing business and streamlined systems and processes that increase customer & staff experience.

To help you start mapping out your processes, we’ve developed a sample flow for a Ride Operator Workflow Map that you can use with your team to start clarifying your processes and then run Business Experiments so you can build a better business.

Workflow Map For A Ride Operator

1. Pre-ride preparation: This stage involves ensuring that the ride is clean, safe, and ready for operation. It includes tasks such as inspecting safety equipment, checking ride controls, and ensuring proper signage is in place.

2. Greeting and ticketing: Ride operators welcome guests, check their tickets or passes, and provide any necessary instructions or information about the ride experience.

3. Boarding and seating: This stage involves assisting guests in safely boarding the ride and ensuring they are properly seated and secured. Operators may need to provide assistance to guests with special needs or children.

4. Safety briefing: Before the ride begins, operators deliver a safety briefing to inform guests about the ride’s rules, restrictions, and safety precautions. This ensures that everyone understands how to stay safe during the ride.

5. Ride operation: This is the main stage where operators control the ride’s operation, ensuring it runs smoothly and safely. They monitor the ride’s speed, duration, and any special effects, while also keeping an eye on guest behavior to ensure compliance with safety rules.

6. Ride completion and disembarking: Once the ride is over, operators assist guests in safely disembarking and exiting the ride area. They may provide any necessary instructions or assistance to ensure a smooth transition.

7. Crowd control and line management: Ride operators are responsible for managing the flow of guests, ensuring orderly queues, and maintaining crowd control to prevent overcrowding or unsafe situations.

8. Guest assistance and problem resolution: During the ride experience, operators may need to address guest concerns, answer questions, or provide assistance. This stage involves actively engaging with guests to ensure their satisfaction and resolve any issues that may arise.

9. Ride maintenance and inspection: After each ride cycle, operators may need to perform basic maintenance tasks, such as cleaning, lubricating, or inspecting the ride components to ensure continued safe operation.

10. Continuous improvement and feedback: Ride operators play a crucial role in providing feedback to management regarding any operational issues, safety concerns, or suggestions for improvement. This stage involves actively participating in continuous improvement initiatives to enhance the overall guest experience and ride efficiency

Business Growth & Improvement Experiments

1. Name: Implement a Fast Pass system
Description: Introduce a Fast Pass system where customers can purchase a ticket that allows them to skip the regular queue and enjoy shorter wait times for rides. This can be done by assigning specific time slots for Fast Pass holders to access the rides.
Expected Outcome: The implementation of a Fast Pass system is expected to reduce overall wait times, enhance customer satisfaction, and potentially increase revenue by attracting customers willing to pay for a premium experience.

2. Name: Cross-train ride operators
Description: Cross-train ride operators to operate multiple rides within the amusement park. This will enable operators to be more flexible and efficient in managing different rides, especially during peak hours or when there is a shortage of staff.
Expected Outcome: Cross-training ride operators will lead to improved operational efficiency, reduced downtime for rides, and better utilization of staff resources. It can also enhance employee satisfaction by providing them with a diverse skill set.

3. Name: Conduct customer satisfaction surveys
Description: Implement a system to regularly collect feedback from customers regarding their experience at the amusement park. This can be done through online surveys, comment cards, or even in-person interviews. Analyze the feedback to identify areas of improvement and address any concerns or issues raised by customers.
Expected Outcome: By actively seeking customer feedback, the amusement park can identify areas that need improvement, make necessary changes to enhance customer satisfaction, and potentially increase customer loyalty and repeat visits.

4. Name: Introduce mobile ticketing and payment options
Description: Implement a mobile ticketing system that allows customers to purchase tickets and make payments through their smartphones. This can streamline the ticketing process, reduce waiting times at ticket booths, and provide a convenient and contactless experience for customers.
Expected Outcome: Introducing mobile ticketing and payment options can improve operational efficiency, reduce queues, and enhance the overall customer experience. It can also attract tech-savvy customers who prefer digital solutions and potentially increase ticket sales.

5. Name: Optimize ride scheduling and capacity management
Description: Analyze historical data on ride attendance and wait times to optimize ride scheduling and capacity management. By identifying peak hours and popular rides, adjustments can be made to ensure sufficient staff and resources are allocated to meet demand.
Expected Outcome: Optimizing ride scheduling and capacity management can result in reduced wait times, improved ride throughput, and better resource allocation. This can lead to increased customer satisfaction, higher ride occupancy rates, and potentially increased revenue.

6. Name: Implement a loyalty program
Description: Introduce a loyalty program where customers can earn points or rewards for frequent visits or spending at the amusement park. These rewards can include discounts on tickets, exclusive access to certain rides, or other perks.
Expected Outcome: Implementing a loyalty program can incentivize repeat visits, increase customer retention, and potentially attract new customers through word-of-mouth referrals. It can also provide valuable data on customer preferences and behavior, enabling targeted marketing efforts.

7. Name: Enhance safety protocols and training
Description: Review and update safety protocols and training programs for ride operators to ensure the highest level of safety for customers. This can include regular safety drills, refresher courses, and ongoing training to keep operators up-to-date with best practices.
Expected Outcome: Enhancing safety protocols and training can improve customer trust and confidence in the amusement park, leading to increased customer satisfaction and potentially attracting more visitors. It can also minimize the risk of accidents or incidents, protecting the reputation of the business

What Next?

The above map and experiments are just a basic outline that you can use to get started on your path towards business improvement. If you’d like custom experiments with the highest ROI, would like to work on multiple workflows in your business (for clients/customers, HR/staff and others) or need someone to help you implement business improvement strategies & software, get in touch to find out whether working with a workflow coach could help fast-track your progress.

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