Trolley Collector Workflow Map

In this article, we’ve created a starter Trolley Collector Workflow Map that you can use to start planning out your product/service delivery and we’ve outlined a few examples of experiments that you can run in your Trolley Collector role.

Ready to get started? Download the Workflow Map template or get in touch to discuss how a workflow coach could help you fast-track your business improvement.

Systems & Processes for Trolley Collector

The path towards better systems and processes in your Trolley Collector role starts with mapping out your most important business processes. Being able to see your business processes laid out visually helps you to collaborate with your team on how to improve and grow. By repeating this collaboration process, you’ll develop a culture of continuous improvement that leads to a growing business and streamlined systems and processes that increase customer & staff experience.

To help you start mapping out your processes, we’ve developed a sample flow for a Trolley Collector Workflow Map that you can use with your team to start clarifying your processes and then run Business Experiments so you can build a better business.

Workflow Map For A Trolley Collector

1. Receiving instructions: The trolley collector receives instructions from the store manager or supervisor regarding the areas that need trolley collection and the specific tasks to be performed.

2. Equipment preparation: The trolley collector ensures that all necessary equipment, such as trolleys, bins, and safety gear, are prepared and in good working condition before starting the collection process.

3. Trolley collection: The collector moves through designated areas of the retail store, collecting trolleys left by customers and bringing them back to the designated trolley bay or storage area.

4. Sorting and organizing: Once the trolleys are collected, the collector sorts and organizes them based on size and type, ensuring they are ready for customer use.

5. Cleaning and maintenance: The collector inspects the trolleys for any damages or cleanliness issues and performs necessary cleaning or maintenance tasks, such as removing debris or replacing damaged wheels.

6. Restocking: In addition to collecting trolleys, the collector may also be responsible for restocking essential items, such as shopping bags or wipes, in the trolley bay or designated areas.

7. Customer assistance: The collector assists customers by providing directions, answering questions, or helping them with their shopping bags when needed.

8. Safety checks: Regular safety checks are conducted by the collector to ensure that the trolley collection areas are free from hazards and potential risks to both customers and employees.

9. Reporting and documentation: The collector maintains accurate records of the number of trolleys collected, any damages or maintenance issues encountered, and reports them to the store manager or supervisor.

10. Continuous improvement: The collector actively participates in continuous improvement initiatives by providing feedback and suggestions to enhance the trolley collection process, efficiency, and customer experience

Business Growth & Improvement Experiments

Experiment 1: Implement a Trolley Tracking System
Description: Install a trolley tracking system that uses technology such as GPS or RFID to monitor the location of trolleys in real-time. This system will help identify the exact location of trolleys, enabling efficient retrieval and redistribution of trolleys throughout the store premises.
Expected Outcome: Improved trolley availability for customers, reduced time spent searching for trolleys, and increased customer satisfaction.

Experiment 2: Introduce Incentives for Trolley Return
Description: Create a rewards program where customers receive incentives, such as discounts or loyalty points, for returning trolleys to designated areas. This initiative aims to encourage customers to actively participate in returning trolleys, reducing the workload for trolley collectors and improving the overall tidiness of the store.
Expected Outcome: Increased customer engagement, reduced trolley collection time, and a cleaner store environment.

Experiment 3: Optimize Trolley Collection Routes
Description: Analyze the store layout and customer traffic patterns to identify the most efficient routes for trolley collection. By strategically planning the collection routes, trolley collectors can minimize the time spent moving between different areas of the store, resulting in improved productivity.
Expected Outcome: Reduced collection time, increased trolley collection capacity, and improved overall operational efficiency.

Experiment 4: Implement Trolley Maintenance Program
Description: Establish a regular maintenance program for trolleys to ensure they are in good working condition. This program may include routine inspections, repairs, and replacements of damaged or malfunctioning trolleys. By maintaining the trolleys, their lifespan can be extended, reducing the need for frequent replacements and associated costs.
Expected Outcome: Increased trolley durability, reduced replacement costs, and improved customer experience with functional trolleys.

Experiment 5: Cross-Train Trolley Collectors for Additional Tasks
Description: Provide training to trolley collectors to perform additional tasks, such as assisting customers with inquiries, restocking shelves, or managing inventory. By expanding the skill set of trolley collectors, they can contribute to other areas of the business during periods of low trolley collection demand, increasing their overall productivity.
Expected Outcome: Enhanced workforce flexibility, improved employee engagement, and increased operational efficiency.

Experiment 6: Implement Trolley Collection Time Optimization
Description: Analyze historical data on customer footfall and shopping patterns to determine the peak and off-peak hours for trolley collection. By aligning trolley collection schedules with low customer traffic periods, trolley collectors can work more efficiently without disrupting the shopping experience for customers.
Expected Outcome: Reduced trolley collection time, improved customer experience, and increased productivity during off-peak hours.

Experiment 7: Introduce Trolley Collection Performance Metrics
Description: Establish key performance indicators (KPIs) to measure the performance of trolley collectors, such as the number of trolleys collected per hour or the time taken to complete a collection round. By tracking these metrics, it becomes easier to identify areas for improvement and provide feedback to trolley collectors, motivating them to enhance their performance.
Expected Outcome: Increased accountability, improved productivity, and enhanced performance of trolley collectors.

Experiment 8: Collaborate with Suppliers for Trolley Design Improvement
Description: Engage with trolley suppliers to explore opportunities for design enhancements that can make trolleys more ergonomic, durable, or easier to maneuver. By collaborating with suppliers, it is possible to identify and implement improvements that can positively impact the trolley collection process.
Expected Outcome: Improved trolley design, increased collector efficiency, and enhanced user experience for both customers and trolley collectors

What Next?

The above map and experiments are just a basic outline that you can use to get started on your path towards business improvement. If you’d like custom experiments with the highest ROI, would like to work on multiple workflows in your business (for clients/customers, HR/staff and others) or need someone to help you implement business improvement strategies & software, get in touch to find out whether working with a workflow coach could help fast-track your progress.

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