Works Manager Workflow Map

In this article, we’ve created a starter Works Manager Workflow Map that you can use to start planning out your product/service delivery and we’ve outlined a few examples of experiments that you can run in your Works Manager role.

Ready to get started? Download the Workflow Map template or get in touch to discuss how a workflow coach could help you fast-track your business improvement.

Systems & Processes for Works Manager

The path towards better systems and processes in your Works Manager role starts with mapping out your most important business processes. Being able to see your business processes laid out visually helps you to collaborate with your team on how to improve and grow. By repeating this collaboration process, you’ll develop a culture of continuous improvement that leads to a growing business and streamlined systems and processes that increase customer & staff experience.

To help you start mapping out your processes, we’ve developed a sample flow for a Works Manager Workflow Map that you can use with your team to start clarifying your processes and then run Business Experiments so you can build a better business.

Workflow Map For A Works Manager

1. Initial client inquiry: This stage involves receiving and reviewing the initial inquiry from a client regarding the service or product they require.

2. Needs assessment: In this stage, the Works Manager conducts a thorough assessment of the client’s needs and requirements to determine the best approach for delivering the service or product.

3. Proposal development: The Works Manager creates a detailed proposal outlining the scope of work, timeline, and cost estimates based on the client’s needs assessment.

4. Contract negotiation: This stage involves negotiating the terms and conditions of the contract with the client, ensuring both parties are in agreement before proceeding.

5. Resource allocation: The Works Manager allocates the necessary resources, such as manpower, equipment, and materials, to execute the service or product delivery effectively.

6. Project planning: This stage involves creating a comprehensive project plan, including timelines, milestones, and deliverables, to ensure smooth execution and coordination of all activities.

7. Execution and monitoring: The Works Manager oversees the execution of the project, ensuring that all tasks are completed according to the plan. They also monitor progress, address any issues or delays, and make necessary adjustments.

8. Quality control: The Works Manager implements quality control measures to ensure that the service or product meets or exceeds the client’s expectations. This may involve conducting inspections, tests, or audits.

9. Client feedback and satisfaction: The Works Manager seeks feedback from the client regarding their satisfaction with the service or product delivered. They address any concerns or issues raised by the client and take necessary actions to ensure their satisfaction.

10. Continuous improvement: The Works Manager reviews the entire service/product delivery process, identifies areas for improvement, and implements changes to enhance efficiency, effectiveness, and customer satisfaction

Business Growth & Improvement Experiments

Experiment 1: Cross-Training Program
Description: Implement a cross-training program for employees in different departments to enhance their skills and knowledge in various areas of the business. This program will involve rotating employees through different roles and providing them with training and support to develop a broader skill set.
Expected Outcome: Increased flexibility and efficiency within the workforce, as employees will be able to fill in for each other during peak periods or absences. This will lead to improved productivity, reduced downtime, and better overall resource allocation.

Experiment 2: Lean Manufacturing Implementation
Description: Adopt lean manufacturing principles and techniques to eliminate waste, streamline processes, and improve overall efficiency. This experiment will involve analyzing current workflows, identifying bottlenecks, and implementing lean tools such as 5S, value stream mapping, and continuous improvement initiatives.
Expected Outcome: Reduced lead times, improved quality, and increased productivity. By eliminating waste and optimizing processes, the business will be able to deliver products faster, with fewer defects, and at a lower cost, ultimately enhancing customer satisfaction and competitiveness.

Experiment 3: Performance Management System
Description: Develop and implement a performance management system that includes clear performance metrics, regular feedback sessions, and performance improvement plans. This experiment will involve setting SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals for employees, conducting performance evaluations, and providing coaching and training to support their development.
Expected Outcome: Improved employee performance, increased motivation, and enhanced accountability. By setting clear expectations and providing regular feedback, employees will have a better understanding of their roles and responsibilities, leading to higher productivity, better teamwork, and a more engaged workforce.

Experiment 4: Technology Integration
Description: Identify and implement technology solutions that can automate manual processes, improve data accuracy, and enhance communication within the organization. This experiment may involve adopting project management software, implementing an enterprise resource planning (ERP) system, or utilizing cloud-based collaboration tools.
Expected Outcome: Increased operational efficiency, reduced errors, and improved communication. By leveraging technology, the business will be able to streamline workflows, eliminate redundant tasks, and facilitate real-time information sharing, resulting in cost savings, faster decision-making, and improved customer service.

Experiment 5: Employee Empowerment Program
Description: Establish an employee empowerment program that encourages employees to take ownership of their work, make decisions, and contribute ideas for process improvement. This experiment will involve creating a culture of trust, providing training on problem-solving and decision-making, and implementing mechanisms for employees to share their suggestions and feedback.
Expected Outcome: Increased employee engagement, higher job satisfaction, and a more innovative and proactive workforce. Empowered employees will feel valued and motivated, leading to higher productivity, improved problem-solving, and a continuous flow of ideas for business improvement

What Next?

The above map and experiments are just a basic outline that you can use to get started on your path towards business improvement. If you’d like custom experiments with the highest ROI, would like to work on multiple workflows in your business (for clients/customers, HR/staff and others) or need someone to help you implement business improvement strategies & software, get in touch to find out whether working with a workflow coach could help fast-track your progress.

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