Hospitality

Opening And Closing Shift Workflow for Hospitality

For hospitality teams, rushed openings and incomplete handovers can carry small problems into the next service. This map covers reading the handover, checking the venue, preparing stations, running service and recording exceptions before leaving.

Starts when

A team member begins an opening or closing shift.

Ends when

The venue is ready for service or secured after service, with issues handed over.

Steps in this workflow

1. 1

   Read the handover

   Review bookings, staffing, service notes, and unresolved issues.

2. 2

   Check the venue

   Inspect cleanliness, equipment, safety, and customer areas.

3. 3

   Prepare stations

   Restock supplies and set up work areas using the venue checklist.

4. 4

   Run the shift

   Share changes promptly and record incidents or stock issues.

5. 5

   Close or hand over

   Clean and secure assigned areas or brief the incoming team.

6. 6

   Record exceptions

   Log maintenance needs, shortages, and follow-up owners before leaving.