Real Estate

Tenancy Maintenance Request Workflow for Real Estate

For property managers, a maintenance request can stall between tenant reports, owner decisions and contractor availability. This map follows the request through triage, approvals, coordination and completion checks, keeping sensitive decisions with people.

Starts when

A tenant or owner reports a maintenance issue.

Ends when

The work is confirmed complete and the relevant parties are updated.

Steps in this workflow

1. 1

   Acknowledge the request

   Confirm receipt and capture the location, issue, and best contact details.

2. 2

   Assess urgency

   Check for immediate safety or property risks and follow emergency procedures if needed.

3. 3

   Confirm responsibility

   Review the agreement and arrange any required owner approval.

4. 4

   Book the contractor

   Select an approved provider and agree on access and timing.

5. 5

   Track the repair

   Keep the tenant informed and follow up if the work is delayed.

6. 6

   Confirm and close

   Verify completion, record the invoice, and close the request.